About Our Excursions
At VisitCrete.com, we pride ourselves on being a fully licensed and registered travel agency under "Airquest Travel Services (est.1997)" since 2005, with license number 1039E60000039500 from the Greek National Tourism Organisation. We comply with the E.C. direction 2009/101/EK and are registered with GE.M.I. No. 076274827000, ensuring that we operate under the highest standards of quality and professionalism.
As a locally-owned and operated business headquartered in Heraklion, Crete, we are passionate about delivering exceptional customer service. Our team is dedicated to providing unforgettable travel experiences and unforgettable excursions. Whether you want to explore the beauty of the island or experience its rich cultural heritage, our team is here to help you make the most of your time in Crete.
Over the years, we have carefully selected professional and experienced suppliers with whom we maintain long-term partnerships to ensure that our customers receive the best possible service. We have served thousands of happy customers, and we are proud to say that we have had zero complaints during our years of operation.
We understand that planning a vacation can be stressful, but with VisitCrete.com, you can trust us to provide you with a safe, comfortable, and enjoyable experience. We offer customized tours that can be tailored to your individual needs and interests, and our knowledgeable guides are passionate about sharing the beauty and culture of Crete with you. Additionally, our competitive prices and occasional discounts ensure that you receive the best value for your money.
In summary, with VisitCrete.com, you can rest assured that you are booking with a reputable and trustworthy travel agency that has a proven track record of delivering exceptional service to its customers.
Yes, we offer private excursions for individuals or groups. Please contact our customer service team for more information on private excursions.
Yes, we offer custom excursions for individuals or groups. Please contact our customer service team for more information on custom excursions.
Our excursions are available in a variety of languages, depending on the location and excursion. Please refer to the excursion details or contact our customer service team for more information on language options.
Transportation is provided for most of our excursions, while others require participants to provide their own transportation. In any case, it's been stated clearly on the "What's included" section of each excursion's description.
Please refer to the excursion details or contact our customer service team for more information on transportation options.
Yes, wherever it's mentioned that transportation is included, we return you at the point we picked you up from.
Please refer to the excursion details or contact our customer service team for more information on transportation options.
Some excursions may have age restrictions due to the nature of the activity. Please check the excursion details on each excursion description or contact us for more information.
Children are welcome on many of our excursions, but age and height restrictions may apply for certain activities. Please refer to the excursion details or contact our customer service team for more information on age and height requirements.
Excursions require a minimum number of participants. If the minimum is not met, we reserve the right to cancel the excursion and provide a full refund or reschedule for another date. The maximum number of participants is determined by the capacity of the excursion vehicle or venue.
We offer discounts for groups on some excursions. A group is usually considered to be any number above 20 adults. Depending on the type of excursion, we may offer a discount on the price or provide some free tickets. For more information on group discounts, please contact our customer service team.
VisitCrete.com is not responsible for any injuries, losses or damages to personal property that may occur during the excursion. In the unfortunate event of injury or death, please be aware that coverage will depend on where and when the incident occurs (for example, during transportation or while on an organized tour - and not during free time on the excursion) and will be subject to the insurance contract of each excursion's supplier.
While Booking an Excursion
You can book an excursion through our website, by email or phone. We require full payment at the time of booking to secure your spot.
Payment can only be made by credit card. We accept major credit cards (Visa, Mastercard, AmEx, Dinners). We do not accept cash payments.
The meeting point (pick-up point) for the excursion varies depending on the location (Departing Zone) and activity. Please refer to the excursion details or contact our customer service team for more information on the meeting point.
Yes, we offer excursions for large groups or events. Please contact our customer service team for more information on booking a group or event excursion.
It may be possible to book an excursion on the same day as the activity, depending on availability. Please contact our customer service team for assistance with booking a same-day excursion.
It is your responsibility to inform us of any health conditions, allergies, or physical limitations that may affect your ability to participate in the excursion. VisitCrete.com reserves the right to refuse service to anyone who may pose a safety risk to themselves or others. It is your responsibility to follow all safety instructions provided by the excursion leader.
We collect and use your personal information solely for the purpose of providing you with the excursion you have booked. We will not share your information with any third party unless required by law.
At VisitCrete.com, we take your security and privacy seriously. That's why we use one of the largest and most trusted banks in Greece, ALPHA BANK, to process all credit card transactions on our website. We operate with the latest channels for higher performance and security, including the 3D secure protocol, to ensure that your information is protected at all times.
When you make a payment on our website, you are automatically transferred to ALPHA BANK's secure environment to enter your credit card details. We do not see or store your credit card details on our website or in our database, ensuring that your sensitive information remains safe and secure.
We understand that security is a top concern for our customers, and we take all necessary precautions to ensure that your transactions are protected from fraud or unauthorized access. Our website is also regularly tested and updated to ensure that it meets the highest security standards and is protected against any potential vulnerabilities.
You can trust VisitCrete.com to provide a secure and reliable platform for all of your online transactions. We are committed to providing you with a safe and hassle-free experience when booking your excursions with us. If you have any questions or concerns about our payment process or security measures, please do not hesitate to contact us. Our customer service team is available and happy to assist you.
After placing a booking with VisitCrete.com here's what you can expect to happen next:
Payment Confirmation: After completing the payment process on our bank's website, you will be redirected back to our site where you can view the status of your booking.
Booking Confirmation: You will also receive an automated email confirming your booking (check also your spam folder!). Please double-check that all the information is correct.
Staff Contact: Within the next hour, a member of our staff will reach out to you via email with important details about your excursion. This will include the exact pick-up time, pick-up location, and any other relevant information you need to know before your excursion.
Voucher: On the same email from our staff member, you will receive a voucher for your excursion (attached). Please bring this voucher with you on the day of your excursion as proof of payment.
We hope this clarifies the process for you! If you have any further questions, please don't hesitate to contact us.
After Booking an Excursion
You may be able to modify your excursion reservation, subject to availability and changes being made within the specified time frame.
Normally, theses changes are Free of Charge, unless it's an upgrade service with cost.
To make changes to your reservation, please contact our customer service team for assistance.
Since we work with various tour organizers or suppliers, the applicable cancellation policies may vary depending on the nature of each excursion. These policies are clearly stated at the end of each excursion's description. In the unlikely event that no policy is provided, then the general policy of VisitCrete.com will be enforced, which requires a cancellation request at least 24 hours prior to the scheduled start time of the excursion. If the excursion is cancelled more than 24 hours prior to the scheduled start time, a full refund will be issued. However, if the cancellation request is made within 24 hours of the start time, there’s no refund entitled.
To cancel a booking, either send an email to [email protected] or call (+30) 2810341560. Regardless of the method, you must obtain written confirmation of the cancellation from VisitCrete.com.
We understand that circumstances may arise that necessitate the cancellation of an excursion, and we offer refunds under certain conditions.
If VisitCrete.com (or our suppliers) cancels an excursion, you have the option to either reschedule the activity for a later date or choose a different excursion, or you can receive a full refund.
However, if you initiate the cancellation, please note that it must be done within the indicated time frame in order to receive a full refund. Please refer to our FAQ section for information on cancelling a booking.
In the event of inclement weather on the day of the excursion, we may need to cancel or reschedule the activity to ensure the safety of our customers. Normally, the decision whether to proceed with the excursion or not is made by the local authorities, such as the port authorities for boat transportation, or by our supplier, who organizes the tour, based on the weather conditions. These decisions are made at the last minute to ensure the most accurate assessment of the situation and to prioritize the safety of our customers. For more information about our weather policy, please refer to the excursion details or contact our customer service team.
While at an Excursion
At VisitCrete.com, we want to ensure that our participants are prepared and comfortable during their excursions. While the specific items you should bring will depend on the excursion you have booked, we recommend bringing some essential items to ensure you have an enjoyable experience.
Comfortable clothing and shoes are a must for any excursion, as they will allow you to move around freely and enjoy all the sights and activities on offer. We also recommend bringing sunscreen and a hat to protect you from the strong Mediterranean sun. Additionally, staying hydrated is essential in the warm climate, so we suggest bringing a refillable water bottle to keep you hydrated throughout the day.
Please refer to the excursion details for more information on any specific items you should bring. For example, some excursions may require swimwear or towels, while others may require a light jacket or raincoat in case of inclement weather.
In addition to these items, it is essential to have some form of identification with you at all times. This can be a passport or ID card, and it will be required for certain activities, such as entering archaeological sites or museums, or getting on board on boats.
Overall, we want you to have a comfortable and enjoyable experience on our excursions, and we recommend that you come prepared with the necessary items to make the most of your day. If you have any questions or concerns about what to bring, please do not hesitate to contact us. We are always here to help.
Meals may be included in certain excursions, such as food and wine tours. Please refer to the excursion details for more information on what is included in the excursion.
Check the "included" and "not included" sections.
Transportation may be included in certain excursions, such as city tours. Please refer to the excursion details for more information on what is included in the excursion.
We reserve the right to modify the itinerary for better conduction of the excursion or cancel the excursion in the event of unforeseeable circumstances. In the case of an excursion cancellation, we will provide a full refund or offer an alternative excursion on a different date.
Please refer to the excursion details or contact our customer service team for more information on our missed excursion policy.
VisitCrete.com (and our Tour Organizers) reserves the right to remove any participant from an excursion who engages in disruptive or inappropriate behaviour.
At VisitCrete.com, we strive to ensure that our customers have a hassle-free and enjoyable experience on our excursions. However, in the unlikely event that an issue does arise, we are here to help you resolve it as quickly and efficiently as possible.
If you encounter any problem during your excursion, please do not hesitate to contact us immediately. Our team of dedicated professionals is available to provide assistance and find a solution that meets your needs and expectations. We take any issues seriously and will work with you to ensure that you are satisfied with the resolution.
We understand that unexpected situations can be frustrating, and we are committed to helping you enjoy your vacation to the fullest. Our customer service representatives are available during the hours of the excursions (by phone [working hours], e-mail [7 days a week], or Live Chat on Website [working hours]) to assist you, and we pride ourselves on our quick response time and willingness to go above and beyond for our customers.
In the unlikely event that a solution is proposed during your excursion that does not satisfy you, we strongly advise that you contact us before accepting it. Our team will work with you to find a suitable solution, and we will do everything in our power to ensure that you are satisfied with the outcome.
We want you to have a positive and memorable experience on our excursions, and we will do everything we can to make that happen. So, if any issue arises, please don't hesitate to contact us for assistance. We are always here to help.